Shipping and Returns
Our domestic shipping is based on weight. We have also recently added a larger order discount to shipping to reduce the shipping costs to our customers.
We are working hard to get your order to you as quickly as possible! All orders will be delivered Monday-Friday, as we do not offer weekend delivery.
Please note that express shipments will not deliver on Saturdays, Sundays or holidays.
If an item you ordered is on backorder or pre-order, it will be noted on your email receipt. Posted shipping dates are estimates and backorders may be shipped up to 2 weeks before or after the posted date. Backorders and Pre-orders are charged when placed but may be canceled at any time prior to shipping for a full refund.
Should you have any questions, please contact our Customer Experience team at firstname.lastname@example.org. You can also reach us by phone Monday–Friday from 9AM–5PM Eastern at 1-866-9BONSAI.
Bonsai offers delivery to US residents. All our orders to the United States will have a tiered rate that ranges depending on the size of the order. Larger orders will also have a discount applied to ofset the shipping costs. Upon delivery, you will be charged an additional amount for duty per product and tax by state as we do not charge any tax for US customers. The initial amount listed at checkout will not include the additional taxes and fees.
If you are unsatisfied with any portion of your purchase, you may return your items within the time frame below. Delivery is defined as the date the shipment was marked delivered by the carrier's tracking number. Returns are refunded in the original payment form, minus any shipping and handling that may have been charged.
If a discount was applied at purchase, that discount will be proportionally applied to the credit.
If a payment was made using a gift card along with another form of payment, the refund will be first applied back onto the gift card. Any remaining credit will be applied to the secondary form of payment.
Gift cards and international purchases are not eligible for returns. If you were the recipient of a product as a gift, returns shall be honored if requested within 30 days of the original purchase and refunds shall be issued in the form of a store credit only.
Due to the current situation with COVID-19 we will not be accepting any returns on our face masks due to unhygienic reasons.
If our Protect-a-bed items are damaged or have a problem, please adhere to the warranty of the product and contact the appropriate party. If the items are unused we will honor a return.
All other products
We make exceptional products and fully stand behind their quality. You can return your item within 30 days of delivery and receive a full refund in the original payment form. If payment was made using a gift card along with another form of payment, the refund will be first applied back onto the gift card. Any remaining credit will be applied to the secondary form of payment.
Once your return is delivered to our warehouse, please allow 5-10 business days for it to be processed and refunded. At this time, we are offering Canada Post return labels exclusively for all returns. Bonsai does not accept returns on gift cards or international purchases. We apologize for any inconvenience this may cause.
Bonsai does not accept returns after 30 days.
We reserve the right to limit quantities of products purchased by you and to revise, suspend, or terminate a sale, event, or promotion at any time, and without notice (including after an order has been submitted and/or acknowledged). We make no guarantee that all products described on the Site will be available at all times. Please refer to our Terms of Service for additional information.
If you have any further questions regarding returns, our team will be more than glad to assist you. Please contact us at email@example.com or call us Monday-Friday between 9am -5pm EST at 1-866-9BONSAI.