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Customer Experience

If you have a question, please fill out the form below or email us anytime at You can also call us at 1-866-9BONSAI from 9am-5pm EST Monday-Friday. Our Customer Experience team will get back to you within 1 business day from the time you place your request.

We Want to Hear From You

No matter how great the experience, there is always something that can be elevated. We acknowledge this fact, and encourage you to let us know how we did during your shopping experience. If there is anything we could have done better or any product that you would be interested in us selling, please leave us your details below and a message and we’ll reply within 1 business day.

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